Please note that the delivery times below are estimates and do not apply to Cessence Skincare pre-ordered items. Shipping time varies by destination. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations. Our standard processing time is 1-3 working days*. If a shipping cost promotion is available, the reduced shipping cost will be displayed at checkout. If you have a pre-ordered item, delivery times could take longer than stated in the table. Please refer to the product for estimated delivery times. We are only able to deliver to the shipping address provided on your order. For any queries, please contact us at Info@c-essence.com

Destination

Shipping Option

Cost

Delivery Time

UK

Standard delivery

Starting from £4.45

2-3 working days*

Europe

Economy International

Starting from £15.25**

3-5 days

USA & Canada

Standard International delivery 

Starting from £25**

3-5 days

Rest of the World

Standard International delivery 

Starting from £25**

3-5 days

*Working days are Monday to Friday, excluding public holidays in the UK and your chosen shipping destination. ** We are not responsible for any customs/duty/import/taxes etc. charges you may incur“

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@c-essence.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@c-essence.com.

Damages/Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.